Appointments & Waiting Queue
Book appointments, record arrivals, check patients in, and hand them over to the clinician. Follow the day's progress from the calendar and reception queue.
Key Capabilities
- Doctor schedules: Review appointments by date and doctor, and manage working hours and days off.
- Waiting room display: Open a dedicated display link on a compatible browser. Choose whether it shows patient names or queue numbers.
- Appointment reminders: Configure reminders through available email, SMS, or WhatsApp channels. Messaging services need setup; delivery depends on the provider and patient contact details.
- Appointment status actions: Reschedule, cancel, or mark a no-show when your permissions and the appointment's status allow it. Cancellation and no-show actions ask for confirmation.
How does this work in the clinic?
1. Choose a doctor and time
Review the doctor's working hours and choose an appointment date, time, and service.
2. Record arrival and check-in
Reception records the patient's arrival and checks them in. Walk-in visits can also be added.
3. Hand over to the clinician
Mark the patient ready for the clinician. The doctor starts the consultation; the queue display follows the statuses staff record.
Frequently Asked Questions
Can doctors have different working hours?
Yes. Each doctor's weekly schedule can have its own start and end times and days off.
Does the waiting room display call patients automatically?
The display updates from appointment statuses entered by staff. The team decides when a patient is ready and when the consultation begins.